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Privacy Policy

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This Privacy Policy explains how Helarovexi, operated by AVESTA UG (haftungsbeschränkt), collects, uses, and protects your personal data when you visit our website or place an order with us. We are committed to handling your information responsibly and in line with the EU General Data Protection Regulation (GDPR) and applicable German data protection law.

1. Who We Are

Helarovexi is a trading name of AVESTA UG (haftungsbeschränkt), Bgm.-Bodmeier-Str. 38 A, 83539 Pfaffing, Germany. For any questions about this Privacy Policy or how your data is handled, you can contact us at info@helarovexi.com.

2. What Information We Collect

Depending on how you interact with our website, we may collect:

  1. Contact details, such as your name, email address, shipping and billing address, and phone number.

  2. Order information, including items purchased, order value, and order history.

  3. Payment information, processed securely through our payment provider(s), such as [Payment Provider Name].

  4. Technical information, such as your IP address, browser type, and device information.

  5. Usage data, such as pages viewed and how you interact with our website, typically gathered through cookies and similar technologies.

  6. Any information you voluntarily provide when contacting our customer support.

3. How We Use Your Information

We use your personal data to:

  1. Process and fulfill your orders, including shipping and payment.

  2. Communicate with you about your order, including confirmations and support requests.

  3. Improve our website, products, and customer experience.

  4. Comply with legal and tax obligations.

  5. Send marketing communications, where you have given your consent, such as through [Marketing Tool Name].

  6. Detect and prevent fraud or misuse of our website.

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds under the GDPR:

  1. Performance of a contract, when processing is necessary to fulfill your order.

  2. Legal obligation, such as retaining invoices for tax purposes.

  3. Legitimate interest, such as improving our services or preventing fraud.

  4. Consent, such as for marketing emails, which you may withdraw at any time.

5. Sharing Your Information

We do not sell your personal data. We may share your information with:

  1. Payment processors, to complete transactions securely.

  2. Shipping and logistics providers, to deliver your order.

  3. Analytics providers, such as [Analytics Tool Name], to help us understand website usage.

  4. Marketing platforms, such as [Marketing Tool Name], where you have consented to marketing communications.

  5. Authorities or legal advisors, where required by law.

Any third parties we work with are required to handle your data securely and in compliance with applicable data protection law.

6. Cookies

Our website uses cookies and similar technologies to ensure the site functions properly, remember your preferences, and understand how visitors use our website. You can control or disable cookies through your browser settings, though this may affect certain features of the website.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, including any legal, accounting, or reporting requirements. Order and invoice records are typically kept for the periods required under German commercial and tax law.

8. Your Rights

Under the GDPR, you have the right to:

  1. Access the personal data we hold about you.

  2. Request correction of inaccurate or incomplete data.

  3. Request deletion of your data, where legally possible.

  4. Object to or restrict certain processing of your data.

  5. Request a copy of your data in a portable format.

  6. Withdraw consent at any time, where processing is based on consent.

  7. Lodge a complaint with a data protection supervisory authority.

To exercise any of these rights, please contact us at info@helarovexi.com.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our website is not directed at children, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

11. International Data Transfers

If your data is transferred outside the European Economic Area, we take steps to ensure appropriate safeguards are in place in accordance with GDPR requirements.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page, and significant changes will be communicated where appropriate.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Email: info@helarovexi.com

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